1. Who we are
Seatalia (seatalia.com) is a service of [A PREENCHER: denominação social], tax identification number [A PREENCHER: NIF], with its registered office at [A PREENCHER: morada da sede] ([A PREENCHER: país da sede]). Contact: support@seatalia.com.
If you use Seatalia on behalf of a company or an organisation, you declare that you have the authority to bind it to these terms.
2. What the service is
Seatalia is a web tool for organising events: importing the guest list, designing the tables and the room, automatically seating guests according to rules, exporting the plan, the cards and the counts for the caterer, and showing guests their table through a QR page.
Planning is free. Some features require a per-event pass or a Pro subscription. What each plan includes is on the pricing page.
The AI assistant is optional. It uses AI models, which can make mistakes: it proposes changes that only apply once you confirm them and that you can undo, and you are the one who checks the plan before sending it to the venue or the caterer. We may limit or suspend the assistant in the event of abuse or to control costs, without affecting the rest of the service.
3. Accounts
You can start planning without an account: the plan is stored in your browser. If you clear your browser data, that draft is lost. To save it to the cloud, share it or pay, you log in with your email, without a password, through a single-use link that lasts 15 minutes.
You are responsible for access to your email and for the activity on your account. Give us truthful information and tell us if you think someone has accessed your account without authorisation. The account is personal.
4. Passes: one event, no expiry date
Pass and Pass+ are one-off payments, with no subscription, that unlock the paid features of one event. Each pass is tied to one event and cannot be transferred to another. If you duplicate the event, the copy starts on the free plan. You can change the event date without losing the pass.
If you have Pass and want Pass+, you only pay the difference.
No expiry date means that the pass does not lapse over time and that there are no renewals. It does not mean that we keep the data forever: each event’s data is deleted 90 days after the event date (see “Data deletion”).
5. Prices and payment
Current prices are on the pricing page, include VAT and are the ones you see before paying. We may change prices for future purchases, but we never change what you have already paid.
Payments are processed by Stripe, by card, Apple Pay or Google Pay and, when available for your account, MB WAY, Multibanco or Pix. The invoice is sent by email and you can enter your tax number (NIF) and billing details at checkout.
Pro is a monthly or yearly subscription that renews automatically until you cancel. You can cancel at any time in the billing portal and keep access until the end of the period already paid. If a payment fails, we allow a few days’ grace before Pro features become read-only.
Assistant messages come from what is included in your plan, from the free trial or from the packs you have bought (one-off payment, no expiry date, for any event in your account). A message that fails is not charged.
6. Refunds
Pass and Pass+: you can request a refund within the first 14 days after purchase, if guests have never opened the QR page and you have not downloaded exports without a watermark. The request is made in “My account”, under “Purchases”. The refund is made to the same payment method and the pass ceases to be valid: the QR is switched off and the exports you have already downloaded remain with you.
These two criteria exist because, from the moment you use those features, the digital content has already been delivered. By activating the QR for guests or downloading an export without a watermark, you expressly request the immediate start of the service and acknowledge that, to the extent permitted by law, you lose the 14-day right of withdrawal.
Pro: you can cancel the subscription whenever you like. Cancellation takes effect at the end of the period already paid and we do not refund the current period, except where required by law.
Nothing in this section affects the rights that the law grants you as a consumer.
Assistant message packs: messages already used are not refundable; any that are left over can be refunded within the legal period, on request.
7. Your data and your content
The data you enter (guests, tables, rules, notes) is yours. We only process it to provide the service to you, in accordance with the privacy policy.
You can always export the guest list as a CSV, on any plan. Enter only the data you need and, if you process other people’s data for professional reasons, make sure you have a legal basis to do so. Record diets and allergies only if the caterer needs them.
8. Data deletion
We delete each event’s guests, rules, notes and files 90 days after the event date. We notify you by email 30 and 7 days beforehand, with a link to export everything. Only a minimal record (event, date and plan purchased) remains for invoicing.
Events without a date are deleted after 12 months without activity, after notifying you. You can delete an event or the account at any time, with immediate effect. Invoices are kept for the legal period.
Export whatever you want to keep before that date: once deleted, we cannot recover it.
9. Acceptable use
By using Seatalia, you undertake not to:
- use the service for unlawful purposes or to send spam;
- enter data that you do not have the right to process;
- attempt to circumvent the service’s limits, the watermark or payment for paid features;
- attempt to access other people’s accounts or data, or to list the guests of a QR page by trial and error;
- overload the service, make automated copies of the pages or reverse engineer it;
- resell or sublicense the service without our agreement;
- use the Seatalia name, logo or brand in a misleading way.
10. QR page and RSVP
The “Find your seat” page is public to anyone who has the link or scans the QR code. It shows only the first name and the table (and the surname initial, if you turn it on). You decide when to activate it and how long it stays available (by default, 7 days after the event, up to 30), and you can deactivate it at any time.
You are responsible for who receives the link and for informing the guests. The page depends on the network at the event venue: also print the A–Z list as an alternative. We apply rate limits to protect the service.
The RSVP works in a similar way: the guest can only change the data of their own household.
11. Venues, caterers and planners (Pro)
Pro is for those who organise events for other people. The Pro customer is responsible for the data of its clients’ guests and the data processing agreement applies. The venue only sees the couple’s plan after the couple accepts the connection.
By using a logo or brand in Seatalia, you warrant that you have the right to use it. If the subscription ends, Pro features are no longer available; you can export your data.
12. Intellectual property
The software, design, brand and texts of Seatalia belong to [A PREENCHER: denominação social] or its licensors. We grant you a personal, non-exclusive and non-transferable right to use the service for as long as you comply with these terms.
The “Made with Seatalia” watermark on free exports must not be removed by other means.
13. Availability and changes to the service
We strive to keep the service available, but we do not guarantee that it will operate without faults or interruptions, for example for maintenance. We may change, improve or withdraw features, without prejudice to what you have already paid for in respect of an event.
14. Liability
Seatalia is a support tool. Auto-seat, the counts and the exports depend on the data you enter: always check the result before handing it to the venue or the caterer. Allergy tags and notes do not replace direct communication with the caterer: always confirm severe allergies.
To the extent permitted by law, we are not liable for indirect losses, loss of profits, network or power failures at the event venue, or decisions by the venue or the caterer. Our total liability to you, for any cause connected with an event, is limited to the amount you paid for that event in the preceding 12 months.
Nothing in these terms excludes or limits liability for wilful misconduct or gross negligence, for damage to life, physical integrity or health, or any liability that the law does not permit to be limited, nor the mandatory rights of the consumer.
15. Suspension and termination
You can stop using Seatalia and delete your account whenever you like. We may suspend or close an account that breaches these terms, notifying you beforehand whenever possible and explaining the reason.
16. Governing law and disputes
These terms are governed by: [A PREENCHER: lei aplicável e tribunal competente]. If you are a consumer, the mandatory rights of the country where you reside are preserved and you may turn to the alternative consumer dispute resolution bodies.
17. Changes to the terms
We may update these terms. If the change is significant, we will notify you by email and on the site with reasonable notice before it comes into force. If you continue to use the service after that, you accept the updated terms. What you have already purchased for an event will not get worse.
18. Contact
Support: support@seatalia.com. Privacy: privacy@seatalia.com. Address: [A PREENCHER: denominação social], [A PREENCHER: morada da sede] ([A PREENCHER: país da sede]).